customer satisfaction form

Témoignages de clients

Notre “petit paradis” au soleil

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Cher Juan et chère Marie,
Grâce à vous, nous avons finalement trouvé notre “petit paradis” au soleil! Vous nous avez aidés d’une manière très professionnelle et avec beaucoup de patience! Après plusieurs mois de recherche et beaucoup de visites, nous croyons pouvoir dire que nous avons trouvé la maison de vacances de nos rêves et qu’on a rencontré des gens très chaleureux sur qui on pourra toujours compter!
Amicalement,
Bart et Jasmine

Jeryy and Nicky, United Kingdom

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Hi to all at Cumbra Villas,

We just wanted to say a big thank you for making the whole process of buying a property here in Almunecar seem painless!

The entire team - from viewing to completion - could not have been more helpful and friendly.

Your professionalism throughout the entire process was without doubt the best we have ever experienced and we also have to say thank you for your excellent after sales service which made settling in much easier.

We would thoroughly recommend you to anyone thinking of buying in the area.

Very kind regards

Jerry and Nicky

Birthe & Torben, Denmark

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Dear Marla, Marie, África and entire staff at CumbreVillas

We wish to express our thanks and appreciations for your most friendly and competent conduct during the whole process of finding and buying a property in Andalucia.

From the first contact we have felt very welcome and received a helpful, responsive and professional assistance, at always a truly remarkable speed.
We have seen quite a few properties during our search and through different agencies. You happened to offer the one that best met our requirements, by far. But maybe equally important for you to know; your service and organised performance is second to none. We will be very confident and happy to recommend you to anyone.

With gratitude and warm regards,

Birthe and Torben

Jürgen and Liz, Germany

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Dear Christina,
it is been a while when I decided to buy a little villa at the Costa Tropical. I still wonder how little time it took from the decision to buy "a" house to the actual day of the notary when buying a specific house. Since this month of November my family and myself are now proud owner of a nice house in Salobrena.

After my decision to buy a house on the Costa Tropical I searched the internet to get myself a feeling about price levels, areas, type of houses etc and quickly came along the site of Cumbrevillas.

I am a banker and normally the more careful and suspicious type of person. So when intending to spend such a large amount of money I would always prefer to doublecheck, to compare markets etc. This is particularly true when talking to estate agencies as unfortunately my experience with them had not been very positive. Especially the estate agents in Germany had not been of much help in the past and I never liked paying them when renting or buying a flat without having received a real service from them.

Quickly after having been in contact with you and having been shown houses by you I have not really talked to other real estate agencies anymore nor have I much looked at other internet pages. Some will call this pretty risky. But from day one I had the feeling, that you are not only very professionell but trustworthy as well and were able to show me sufficient houses to get a good market view and have the potential to find the right one.

I can say it now, that I have been prooved right. And my wife thinks the same.
-From the beginning you had shown me suitable houses, you have listened to me and analyzed my preferancies and have never tried to talk me into objects that did not fit my wishes. You were always well informed about the objects and their background.
-you have always perfectly answered all my questions without ever forgetting to come back to me once. Even in times, when I cam back with a vast amount of questions of sometimes strange nature, you never lost patience and always clarified all doubts.
-you always gave me good and honest colour about objects, pricing, you never tried to play some easy tricks to talk the pricing up. I always had the feeling you advised me and never felt pressure toward a quick decision.
-you always acompanied me when negotiating and checking the contracts and the paperwork and I always felt that you made sure, that both sides' interest -seller and buyer- were considered in equal terms.
-the day of purchasing the house at the notary was organized like a clockwork.
-even after having purchased the house you helped me to organize the future like recommending a plumber or an administrator.
-on the day at the notary when I first met the couple selling the house I could see that both, buyer and seller, were both happy with the deal.

To summarize, I am very happy to have been assisted by you and your company in the process of choosing and buying a house in Spain. You made me always feel comfortable. Without you I most likely would not yet have found a suitable house yet and would never have felt that comfortable.

I am sure, that you and your company are worth every Euro spent on you and you have really worked hard for the fee the seller paid to you. I would always recommend you and maybe will one day need your services again.

My wife and myself want to take this opportunity to thank you and Juan and all the collegues at Cumbrevillas for being so helpful and professional and we are sure, that your business will continue to prosper. I am sure, Juan knows, what a talented collegue he has.

Kind regards

Liz and Jürgen

Cherry and Robert, United Kingdom

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Dear Marla and Juan,

I just wanted to say thank you so much for the professional and supportive way we bought Casa Elisabeth. You both made it appear easy to buy in Spain but I know it can be a minefield. We are very very happy with our casa and are busy turning it into a home to live in. I would not hesitate to recommend you and your staff to our friends, family and business colleagues. Your efficiency honesty and honourable intentions make you stand miles above others.

Many thank yous again.

Cherry and Robert

Jesus Bravo, Spain

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África,buenas tardes,esta mañana recibí la documentación que
os recogimos ayer,todo correcto.
Quiero daros las gracias por la profesionalidad,eficacia y amabilidad
que habéis demostrado en la venta de mi casa. Ruego lo hagas extensivo a todas las personas que colaboráis en esa empresa.
Un cordial saludo y quedo a tu disposición.

Merci Marie

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Chère Marie,

Je suis en général assez avare en compliments mais la manière dont ton patron et toute votre équipe avez traité la transaction de notre maison ne peut rester sans un écrit de ma part.

Notre dossier n’était pas simple au départ et n’a pu être finalisé que grâce à votre rapidité de réaction et au grand professionnalisme dont vous avez fait preuve.

Je tiens également à remercier ton patron pour toutes les personnes qu’il nous a recommandées dans les différents corps de métier ; elles ont toutes été jusqu’ici, après comparatif, du meilleur rapport qualité/prix.

Soyez assurés que je ne manquerai pas de faire votre publicité, la meilleure qu’il soit : « le bouche-à-oreille ».

Avec tous nos remerciements, nous vous transmettons nos salutations les meilleures.

Johnny Schnoeck & Erika De Nauw

Colin and Jennie, United Kingdom

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Hi Marla,

Thanks for yesterday, I think it was a record signing! We've sat for 5 hours in the past.

Kiowa was great and had everything in hand and was a credit to Cumbre Villas.
Thanks again,

Colin and Jennie.

Sally + Stephen Bunney, United Kingdom

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Éblouis par votre service

Marla,

Je voulais vous adresser (à toi ainsi qu’à ton équipe) cette note personnelle pour vous exprimer ma gratitude. Je fais partie du monde des affaires depuis longtemps, et j’ai traité avec beaucoup de compagnies professionnelles dans de nombreux pays et j’ai très rarement rencontré un service aussi remarquable.

Non seulement vous nous aidez et nous conseillez lors de l’achat d’une nouvelle maison, mais vous nous apportez sécurité et confort durant tout le processus de changement de pays.

Ton équipe est exceptionnelle depuis le moment même où vous passez la porte des bureaux jusqu’au dénouement heureux du déménagement dans votre nouvelle maison.

Sally et moi nous vous serons éternellement reconnaissants pour toute l’aide que vous nous avez apportée afin que notre nouvelle vie en Espagne soit une expérience positive.

Sally & Stephen Bunney

Petite lettre entre amis

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Bonjour Marie, Juan,

Nous pourrions très bien commencer cette lettre par "il était une fois" tel un joli conte de fées.
Une très belle histoire qui a débuté il y a maintenant un peu plus de deux ans et qui a bouleversé notre vision de la vie.
Salobrena est un endroit magique, notre petit coin de paradis comme nous nous plaisons à le dire.
Pas seulement parce que nous avons eu le bonheur de trouver la villa de nos rêves mais surtout parce que nous avons rencontré des personnes exceptionnelles.
Et si aujourd'hui, nous vivons un véritable bonheur à chacun de nos séjours, c'est grâce à vous.
Dès notre première visite, nous avons été époustoufflés par la générosité de votre accueil. Votre éfficacité et votre professionnalisme nous ont impressionnés et nous sommes repartis avec la certitude d'avoir choisi la meilleure agence.
Pendant toute la période qui a conduit à l'achat de notre villa, vous avez su nous écouter, nous conseiller, voir même nous rassurer car investir à l'étranger était une première pour nous. Mais vous avez su répondre à chacune de nos questions et toutes nos craintes ont disparu.
Aujourd'hui encore, nous pouvons toujours compter sur vous, cela est très réconfortant. Vous êtes tout bonnement incroyable.
Alors, à tous ceux qui liront ces quelques lignes, nous ne savons pas si vous avez déjà trouvé la maison de vos rêves mais une chose est sûre vous avez trouvé la bonne agence.

Une pensée toute particulière pour la fée de notre histoire, Marie.

A très bientôt

Fabiola et Alain